Openreach ACCN : OR 076 | ![]() |
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New | ||||||||
Effective Date | 02-May-08 | |||||||
Notification Date | 03-Apr-08 | |||||||
OPENREACH ACCESS CHARGE CHANGE NOTICE | ||||||||
ACCN NUMBER: | OR 076 | |||||||
PRODUCT: | Minor change in scope of Time Related Charge and Visit Charge products | |||||||
EFFECTIVE DATE: | 02-May-08 | |||||||
SUBMITTED TO OFCOM ON: | 03-Apr-08 | |||||||
Price List | ![]() |
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Section : | Service Products | |||||||
Product : | Time Related Charges | |||||||
Page : | ||||||||
Reference : | 4.1.2 | |||||||
Time Related Charges For Openreach Products | ||||||||
Time Related Charges are raised to cover time spent by Openreach engineers repairing faults where this work is not covered under the terms of a service contract with Openreach, and for providing or rearranging services, customer-owned wiring or equipment where standard Openreach charges are not available and is subject to resource availability. | ||||||||
Rearrangement of Openreach network equipment or line-plant is covered under the Internal and External Shifts section of the price list. | ||||||||
Items of small stores will be charged separately, utilising the standard stores where appropriate. Non Standard items will be charged on a per occasion basis. | ||||||||
1. Repair of faults | ||||||||
Where a reported fault is found to be on an Openreach product or service which is under guarantee or is covered by a maintenance or rental agreement, Openreach will respond to repair the fault or replace the faulty equipment in accordance with the terms of the guarantee or agreement. | ||||||||
Time
Related Charges apply where: - Openreach carries out work at the customer/ end user request where this work is not covered under the terms of a service contract with Openreach or where standard Openreach charges are not available. (This includes product health checks) - Openreach agrees to carry out work at specific times which are not covered within the terms of the guarantee or agreement contract (e.g. during the evening or on a Sunday when the customer has a standard maintenance agreement or earlier than within our standard time scales). - The fault is found not to be with any Openreach service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-Openreach equipment, or is due to damage caused by someone at the customer's or end user’s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach's network) faults caused by external or environmental factors (eg lightning, electrical surges or floods). |
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- Openreach carries out work at the customer/ end user request where this work is not covered under the terms of a service contract with Openreach or where standard Openreach charges are not available. (This includes product health checks) | ||||||||
- Openreach agrees to carry out work at specific times which are not covered within the terms of the guarantee or agreement contract (e.g. during the evening or on a Sunday when the customer has a standard maintenance agreement or earlier than within our standard time scales). | ||||||||
- The fault is found not to be with any Openreach service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-Openreach equipment, or is due to damage caused by someone at the customer's or end user’s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach's network) faults caused by external or environmental factors (eg lightning, electrical surges or floods). | ||||||||
Type of repair | Operative Date | Until | Normal Working Day | All other times except Sundays and Public / Bank Holidays | Sundays and | |||
Public/ Bank | ||||||||
Holidays | ||||||||
£ Ex VAT | £ Ex VAT | £ Exc VAT | ||||||
Call-outs to repair faults associated with Openreach products unless specifically mentioned below including any network, cabling, dropwire or underground feeds within a customer's curtilage including the Network Terminating Point. | Per call out | 11.10.2006 | 85.00 | 110.00 | 130.00 | |||
Per Hour (or Part) | 11.10.2006 | 55.00 | 85.00 | 100.00 | ||||
Minimum period charge | 1hr | 1hr | 1hr | |||||
Call-outs to repair reported faults in other Openreach products inc Wholesale ISDN30 private circuits, data and Telex networks services: | Per call out | 11.10.2006 | 85.00 | 110.00 | 130.00 | |||
Per Hour (or Part) | 11.10.2006 | 85.00 | 130.00 | 150.00 | ||||
Minimum period charged | 1hr | 2hr | 2hr | |||||
If the engineer is able to repair the fault by unplugging a piece of equipment or wiring with no further investigation, then the call-out charge only will apply. Otherwise the hourly rate will always apply. | ||||||||
2. Provision and Rearrangement work | ||||||||
Time Related charges apply where a customer requests work
to be carried out - No standard prices exist for this work. - The work is to be carried out outside the normal working day or earlier than within our standard time scales. |
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- No standard prices exist for this work. | ||||||||
- The work is to be carried out outside the normal working day or earlier than within our standard time scales. | ||||||||
Operative Date | Until | Normal Working Day | All other times except Sundays and Public / Bank Holidays | Sundays and | ||||
Public/ Bank | ||||||||
Holidays | ||||||||
£ Ex VAT | £ Ex VAT | £ Exc VAT | ||||||
Visits |
Per visit | 11.10.2006 | £85.00 | £110.00 | £130.00 | |||
Per Hour (or Part) | 11.10.2006 | £55.00 | £85.00 | £100.00 | ||||
Minimum period charged | 1hr | 3hrs | 3hrs | |||||
Supplementary charges to carry out provision or rearrangement work
outside normal working hours, where |
Per visit | 11.10.2006 | N/A | £25.00 | £45.00 | |||
Per Hour (or Part) | 11.10.2006 | N/A | £30.00 | £45.00 | ||||
Minimum period charged (hours) | N/A | 3hrs | 3hrs | |||||
3. Standard Stores Items (These items cannot be ordered separately but will only be supplied as part of other installation or maintenance work done by Openreach.) | ||||||||
Standard Stores Items | Operative Date | Until | £ Ex VAT | |||||
Internal Pack (For internal work at a normal premises) | 11.10.2006 | £5.88 | ||||||
External Pack (For external work at a normal premises) | 11.10.2006 | £13.70 | ||||||
Data ext kit (Associated with Broadband Health check) | 11.10.2006 | £6.61 | ||||||
SSFP NTE2000 (Broadband front plate) | 11.10.2006 | £5.83 | ||||||
Broadband micro filter) | 11.10.2006 | £5.13 | ||||||
NTE8 (For ISDN2 use) | 11.10.2006 | £14.62 | ||||||
Block Terminal 92A (For Redcare use) | 11.10.2006 | £1.24 | ||||||
Items of small stores will be charged separately, utilising the standard stores where appropriate. Non Standard items will be charged on a per occasion basis. | ||||||||
CONDITIONS | ||||||||
Time Related Charges will not apply if the customer cancels the appointment before the Openreach engineer has arrived at the premises. Once the Openreach engineer has arrived at the premises, the Time Related Call Out Charge only will apply if work is cancelled or postponed by the customer or end user, or if the appointment is not kept by the customer or end user. | ||||||||
For charging purposes part hours are rounded up to the next whole hour. | ||||||||
ADDITIONAL INFORMATION | ||||||||
The call out element of the charge does not apply if the Openreach engineer is already visiting the premises to carry out other work, the standard charge for which includes the cost of the visit. If for operational reasons Openreach chooses to spread the job over several visits which in normal circumstances could have been carried out in a single visit, a single call-out charge will apply per engineer. Otherwise, a Visit Charge applies per engineer visit. | ||||||||
There may be separate charges for additional infrastructure covered by Excess Construction Charges. | ||||||||
Price List | ![]() |
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Section : | Service Products | |||||||
Product : | Visit Charges | |||||||
Page : | ||||||||
Reference : | 4.1.1 | |||||||
Visit Charges (See notes a, b and c) | ||||||||
A Visit Charge is raised where Openreach visits a |
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Full details of when this charge applies are detailed in the individual access line contracts. | ||||||||
Pricing Information | ||||||||
Per engineer per visit or call out | Operative Date | Until | £ Exc VAT | |||||
One-off charge | 01.09.2004 | 11.12.2006 | £50.00 | |||||
12.12.2006 | £85.00 | |||||||
Notes | ||||||||
a) Additional charges may be raised where non standard work is required:. | ||||||||
For work done by Openreach engineers not included in standard prices see `Time Related Charges' in the Service Products section of the price list for details. | ||||||||
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do | ||||||||
(b) The Visit Charge does not apply if an Openreach engineer is already visiting the premises for other work for which the charge includes the cost of the visit. If for operational reasons Openreach chooses to spread the job over several visits which in normal circumstances could have been carried out in a single visit, a single call-out charge will apply per engineer. Otherwise, a Visit Charge applies per engineer visit. | ||||||||
(c) A Visit charge will apply if a visit is made at the Customer's request to Pre-wire the Customer Premises before provision of Service, for up to 4 exchange lines. This would involve putting in place any exchange line wiring which the Customer may wish to coincide with other refurbishment work being carried out at the Customer Premises. Where Pre-wire is required beyond the Network Terminating point Time Related Charges will apply. | ||||||||
British Telecommunications plc | ||||||||
Registered office: | ||||||||
81 Newgate Street | ||||||||
London EC1A 7AJ | ||||||||
Registered in England and Wales No. 1800000 | ||||||||
Date: 3 April 2008 | www.openreach.co.uk |